Your disputes,settled in seconds
AI dispute desk for PayPal sellers.
Built on thePayPal Disputes API
Covers all ten PayPal dispute reasons
- Item not received
- Not as described
- Unauthorized
- Duplicate transaction
- Credit not processed
- Incorrect amount
- Paid by other means
- Canceled recurring billing
- Problem with remittance
- Other
Decide every case
Fight, refund or settle, with the reasoning and the Seller Protection check behind each call.
Draft the response
Evidence notes, buyer messages and offers written from your order data, ready to edit.
Stay ahead of deadlines
Cases sorted by PayPal's response date, with chargebacks and claims flagged first.
Sira drafts every response. You decide what gets sent.
PayPal webhook, plus a sync every 15 minutes
A new dispute arrives
PayPal tells Sira the moment a case opens, and a regular sync catches anything missed. The case joins your queue, sorted by whichever deadline comes first.
Claim, reason code, every message
It reads the whole case
The claim and the full message thread are read end to end, and the facts that matter are pulled out: what the buyer says, what they want, and when you have to answer.
Order, carrier, tracking, address
It matches your evidence
Tracking is matched to the order and carrier, the delivery address is checked against the PayPal transaction, and anything missing is flagged before you respond.
Rules, not guesses
It checks Seller Protection
Eligibility is worked out in code from PayPal's rules, including the signature requirement on orders of $750 and up, so the model never has to guess.
Fight, settle or refund
It weighs the options
Fighting, offering a partial refund and refunding in full are compared against the evidence, and the recommendation comes with reasons in plain language.
Written from your order data
It drafts the response
The note to PayPal is written from the facts it found, with the tracking history and invoice attached. You can edit any of it.
Your approval, then the outcome
You approve. It's sent and tracked.
Nothing reaches PayPal until you approve it. Once it's sent, Sira follows the case through PayPal's review to the outcome.
Clear about what it will and won't do.
Deadlines and Seller Protection come from rules, not guesses. The model reads and writes; a person decides.
Good at
- Reading long buyer threads
- Matching tracking to the order
- Spotting missing proof
- Drafting a clear, polite reply
Never does
- Send without your approval
- Guess a deadline
- Invent evidence
- Refund on its own
Start with your open disputes.
Try it in demo mode without touching PayPal, or connect a sandbox account.
